The digital transformation of Black Friday | Marvil56

The digital transformation of Black Friday

Black friday shopping

Black friday shopping Marvil56  

Push aside the turkey and the pumpkin pie… It’s time to talk business. Every year on Fall, several countries in the world celebrate Thanksgiving and its equivalents; initially, it was a day of giving thanks and sacrifice for the blessing of the harvest and of the preceding year. This national and cultural event gave birth to another one, though boosted by trades: Black Friday. Now, that’s a spooky name that could give goosebumps, and yet it’s not linked to Halloween… Since its creation, Black Friday has completely changed marketing, spreading from United States to the entire planet. How did it evolve?

Let’s shed some light on Black Friday

Business has completely changed since it has been created, positively for many because of sales revenues, but to others, Black Friday is the synonym of a day of nightmares. Numerous accidents in selling places due to stampedes happen every year, which put shivers down the spines of consumers. A problem that the marketers have to solve...

A bright future for a negative day

In the recent years, a new trend has emerged, called Cyber Monday. It’s a clever way to extend the sales to online stores, proposing bargains on websites as well to make sure that stocks are emptied. Walmart, the biggest retailer of USA, makes as much turnover on that period on their website than Amazon itself, the usual leader!

With the growing number of consumers who prefer to buy online, a quarter to half of targets are expected to enjoy Black Friday discounts from home only.

Cyber Monday Marvil56

Cyber Monday  

Since 2015, more than a third of shoppers in USA and UK do their Black Friday shopping online. The inconvenience and stress of stores is driving consumers on websites, to avoid the unpleasant experience in actual shops. Because of this decreasing number of consumers in stores, retailers needed to innovate to attract them back. They had to be creative and clever, using digital tools: data-driven insights were used to inform users the most on promotions and bargains specifically targeted to them. It also allowed to give recommendations based on their previous purchases. Another clever move was to allow customers to pay their products in advance from their smartphone or laptop, then pick them up in stores, relieving them from the rush that could have happened in the regular Black Friday shopping experience. Consumers change (with new generations) and their buying habits change (with new platforms). The key, as always, is to adapt marketing, and turn to omnichannel shopping.

In conclusion

Black Friday is far from stopping. With new technologies and new ways to shop in our digital era, the hype won’t disappear and might even get bigger. But safer! The time of stress and panic in stores is about to come to an end, much to everyone’s relief, especially shop addicts and bargain hunters around the world.